Customer Relationship Services

Customer relationship service is considered to be an important aspect in any business. The key role of customer relationship service is to provide all kinds of customer support. Be it technical issues, product queries or quality issues, the customer care have to have an answer to all. To maintain higher level of customer relationships a company has to handle different kinds of customers with an assurance of high satisfaction level in all regards.

Today clients are more informed on environmental issues; therefore they will rise up to protect the natural environment near and far. In some cases they will even boycott buying products from companies accused of environmental pollutions. On the other hand companies are rethinking of ways of manufacturing products that are easy to recycle and services that are not seen to contribute to environmental pollution and increase health risk.

Understanding the customer needs to maintain long-term customer relationships is an essential strategy of Marketing Relation. RECYKLA helps companies acquire, develop and retain more profitable customer relationships through our broad range of capabilities that address each and every aspect of the customer experience including how and where to dispose the product at the end of it life cycle.

At RECYKLA, we help our clients accelerate growth, improve sales productivity, waste management of products at the end-of-the product life cycle and reduce customer-care costs to increase the value of their customer relationships and enhance the economic value of their brands.

Challenges

  • Time taking, tedious & error-prone manual process leads to customer dissatisfaction.

  • Complex existing system for escalation and resolution.

  • Waste management information to client of end-of-life products

  • Apprehension in adopting a newer system.

  • Highly expensive customer care, be it human resources or technical infrastructure.

What RECYKLA Offers

RECYKLA solutions combine business consulting and technologies to help identify and manage customer segments, foster customer-satisfying behaviour, waste management of products at the end-of-the product life cycle and implement customer-centric strategies, supporting processes and tools.

  • Business Objectives

    • Optimize and monitor the cost of marketing, sales and customer services

    • Acquire new customers

    • Develop customers' long-term value

    • Sustainable waste management of products at the end-of-the product life cycle

  • IT Objectives

    • Optimize IT investments

    • Reduce implementation times

    • Ensure complete customer view

RECYKLA Value Add

Our Enterprise RECYKLA Strategy Solutions comprise five strategy solutions:

  • New Customer Acquisition

  • Organization Design and Transformation

  • Channel Strategy and Design

  • Customer Retention

  • Sustainable waste management of products at the end-of-the product life cycle